Request a working sessionNexcade agents have names, jobs and a clear remit, like the rest of the office. They share one memory, one workflow engine and one audit trail: a correction made once holds for the whole team.
Coordination & comms
Nothing goes unanswered.
Reads what arrives, classifies it, routes it to the right specialist, and keeps customers answered while the work runs.
Quotations
Quotes that win.
Extracts the shipment, gathers and compares rates, applies your pricing policy, and drafts the quote for review.
Tenders & procurement
Margin found.
Parses bid packs, runs provider rate requests, builds the response grid, and keeps rate cards and tariffs current between tenders.
Bookings
Clean execution.
Turns accepted quotes into clean bookings: schedules checked, instructions drafted, records written back where they belong.
Analytics
Know your win rate.
Reads the desk's history and answers questions from it: win rates by lane and customer, suppliers that run late, where quotes are won and lost.
What lands on the desk and what leaves it, agent by agent. Pick a name to see the work.
One tangled email at 10:02 becomes an answered status, a routed quote and a saved contact by 10:05.
Hi team. Where is our Felixstowe container from last week? Alsowe have 3 pallets for Dallas ready Monday, can you quote? Andplease copy our new ops contact going forward.
Ops coordinator, manufacturing account
Container status pulled from the TMS, customer reply drafted with it.
The Dallas pallets open as a rate request on Quinn's desk.
The new ops contact is saved to the account for every later thread.
The rate request lands at 09:14; the reviewed quote is with the customer at 09:24.
Morning. Can you price 2 pallets, 480 kg / 1.9 cbm, Hong Kong to Heathrow, ready Thursday, door delivery to our Reading warehouse? Customer wants options.
Import manager, retail account
Door delivery with tail lift included · house margin applied
A 140 lane bid pack lands Monday morning; every lane is priced and back in the customer's template by Thursday.
A booking request with two attachments lands at 14:02; the TMS record and the confirmation are done by 14:21.
Atlas holds the desk's history as one graph; the MD's 16:45 question comes back cited at 16:49.
What is our win rate on UK to US air this quarter, and where are we losing?
214 quotes read · every figure cites the files behind it
Exception-heavy traffic is where rigid automation stops, and where the gate system earns its keep: agents carry the work as far as policy allows, then bring a person in with the legwork done.
An out-of-gauge request routes to a person at once, with dimensions extracted, equipment options listed, and the file ready to work.
Quinn gathers the base rates, raises the surcharge request with the provider, and holds the draft at the gate so ops can release the moment the rate lands.
Coverage runs out mid-quote. The agent raises provider rate requests to fill the gap, chases the responses, and posts the options for review.
The booking moves after instructions are drafted. Ben redrafts against the new schedule, holds the writeback at the gate, and flags ops with what changed.
Nexcade starts at Mark 1, your team approving everything that matters, and earns each further mark through calibration on your live traffic. You choose when to advance.
At every mark: every action is logged, every gate is yours, takeover is one click.
Nexcade does the work. Your team approves everything that matters.
Routine legwork runs on its own. Outputs still wait at the gate.
Standard work runs within rules you set. Exceptions escalate to people.
Most in-policy work runs end-to-end. You can always take the wheel.
Corrections, clarifications and source changes become team memory in the flow of work. Memory is how autonomy gets earned.
The GBFXT tariff page moved. Tess noted the new source during the run, and every later refresh reads the right page.
A clarification put the tail lift requirement on the account. Every later quote to that site starts with it.
Ops corrected a margin band once at the gate. The correction holds for the whole team, on every lane it covers.
Nothing about your stack changes. The agents log in where the desk logs in, and your systems stay the system of record.
Requests arrive the way they always have. Agents pick them up there.
CargoWise and friends: jobs, quotes and bookings written back automatically.
Contract cards, portals and broker desks: read, compared, and chased.
House rules and tariffs become live policy your whole desk can rely on.